DESIGN POLICY
Refund & Cancellation Policy
Please read and make sure you fully understand our refund policy prior to making a payment.
SHII LION MARKETING GROUP operates as a business and we expect CLIENTS to understand and respect our policies. Our goal as a design and brand marketing company is to bring the highest value per dollar spent by our CLIENTS, and in order to help us in that pursuit, we need to cover expenses and fuel our operations.
THIS IS OUR REFUND AND CANCELLATION POLICY AND BY HIRING SHII LION MARKETING GROUP FOR SERVICES YOU ARE BOUND BY THIS AGREEMENT AND YOU AGREE TO ABIDE BY OUR POLICIES.
Graphic Designs / Logo Creations
Graphic design and logo creating requires technical thinking and consumes our time. Therefore once a payment or deposit is made, it is non-refundable. If a project gets cancelled, delayed or postponed by the CLIENT, then all monies paid will be retained by SHII LION MARKETING GROUP and if applicable, an additional cost will be charged to the CLIENT for all work completed beyond what was already paid for. No exceptions.
Web Development
Web design and development projects require extensive resources, consumes our time and incurs internal expenses. Therefore once a payment or deposit is made, it is non-refundable. If a project gets cancelled, delayed or postponed by the CLIENT, then all monies paid will be retained by SHII LION MARKETING GROUP and if applicable, an additional cost will be charged to the CLIENT for all work completed beyond what was already paid for. No exceptions.
All Printing Services
A one-time payment is required and it is non-refundable. If a project gets cancelled, delayed or postponed by the CLIENT, then all monies paid will be retained by SHII LION MARKETING GROUP and if applicable, an additional cost will be charged to the CLIENT for all work completed beyond what was already paid for. No exceptions.
Setup Fees:
Setup fees are applied directly to expenses incurred by SHII LION MARKETING GROUP in the setup phase of any services and are non-refundable.
Chargebacks:
Claiming that you didn’t provide your card info or that you are not aware of such charges is illegal and fraudulent.
If any chargeback or payment dispute is caused by CLIENT to a bank or credit card company, then CLIENT services and/or projects will be suspended and in some cases all work will be undone (reversed) without notice. Furthermore, the amount of the chargeback fee will be issued to CLIENT (to recover any fees passed on to us by the credit card company).
In Addition, any outstanding balances accrued as a result of the chargeback(s) will have to be paid in full before we restore service, deliver any files, or commence any work.
Requesting a chargeback or opening a dispute for a valid charge from us is fraud. Chargebacks are never a legal or appropriate means of obtaining a refund. All disputes will be challenged by our lawyers with sufficient evidence from our records.
Website Hosting
All hosting payments whether present or past months are non-refundable. Web hosting accounts are set up from the date of your order and are allotted a limited amount of server resources depending on the plan you purchased.
If CLIENT opens a hosting account but does not use it, payment will still be due. Hosting billing cycles continue until a cancellation notice is received in writing from the CLIENT in writing.
Account Suspension
All hosting payments that are 15 days past due will trigger an account suspension. Hosting paid up to 12 month in advance and canceled before the expiration date will be refunded for the months not yet elapsed.
SHII LION MARKETING GROUP reserves the right to disable and/or terminate a user’s account, services, or contract if a user is found in violation of our terms and policies. Termination due to policy violations will not be refunded.